Support

Last updated 9 September 2026

Piligrimia is a walking companion for the Camino de Santiago: it follows your position along the route, tells you how far the next stage is, keeps your journal and credencial, and works offline once you have downloaded a camino.

Get in touch

Email y.v.kasyanov@gmail.com. Tell us which device and app version you are on — Profile shows the version — and what you expected to happen.

Common questions

My position is not updating while I walk

Piligrimia needs the "Always" location permission to record your walk with the screen off. On iOS, open Settings → Privacy & Security → Location Services → Piligrimia and choose Always. On Android, open Settings → Apps → Piligrimia → Permissions → Location and choose Allow all the time.

Will the app work without a signal?

Yes, once you have downloaded a camino. Download it over Wi-Fi before you set out; your progress and journal entries sync the next time you are online.

How do I get a copy of my data?

Profile → Export my data returns everything we hold about you in a machine-readable file.

How do I delete my account?

Profile → Delete account. You will be asked to confirm, and then your account, journeys, journal entries and photos, credencial stamps and assistant conversations are erased straight away. There is no undo, so export your data first if you want to keep it.

If you cannot sign in any more, email y.v.kasyanov@gmail.com from the address you signed up with and we will delete the account for you within 30 days.

I forgot my password

Use "Forgot password" on the sign-in screen; we email you a reset link.

Privacy

What we collect and why is set out in our Privacy Policy.